Version History for Split ‘n’ Close app for Zendesk

Version 2 is now a paid application at $3/agent/month

Version 2.0.1 (07 November 2019)

  • New — Added setting for whether closing with required fields is allowed.
  • Fix – Fixes issue where even completed required fields would prevent the closure of a ticket.

Version 2.0.0 (31 October 2019)

  • New — Adds additional Split button at the bottom of the split ticket section.
  • New — Changed the agent assignee field to be a dropdown search field.
  • New — When the split comment, parent comment or close comment is private show it’s background using private yellow.
  • New — Update the custom fields when the form changes, though only when the Split form is closed.
  • New — Allow suppression (at the administration level) of the callout in newly split tickets.
  • New — Allow suppression (at the administration level) of distinguishing callout text from closed tickets.
  • Fix – Fixes issue where closing a ticket while there were incomplete required fields was allowed.

Version 1.0.11 (24 September 2019)

  • New — Adds French translation.

Version 1.0.10 (24 June 2019)

  • Fix — Fixes issue where a custom field with a long name would make the fields misalign.

Version 1.0.9 (22 February 2019)

  • Fix — Fixes issue where the brand is not copied to the split ticket.

Version 1.0.8 (20 May 2018)

  • Fix — Fixes issue where if Close Tickets is disabled, then Comments on parent tickets during splits aren’t added.

Version 1.0.7 (12 April 2018)

  • Fix — Fixes issue where linked parent and child tickets are not listed.

Version 1.0.6 (29 March 2018)

  • New — Add ability to input all custom fields during split.
  • New — Add ability to make the first comment in a split private (app must be set to support this – see install instructions).
  • New — Add ability to forward attachments to split tickets.
  • New — Ensure that splitting uses the same form as the parent ticket.
  • New — Remove the no longer needed Zendesk domain setting (it is retrieved from the app context now).

Version 1.0.5 (08 September 2017)

  • New — Add an option to display a popup that allows for picking the group or agent to assign to a child ticket during a split.
  • New — Add ability to add a comment (either private or public) to the original parent ticket during a split.
  • New — Add ability to add all CCs from the parent ticket to the child ticket during a split.
  • New — Allow an administrator to suppress the “Close This Ticket” button.
  • Fix — If the Type field was deactivated, then the Type and Priority popups didn’t work.
  • Fix — Add a placeholder to the split ticket title field.
  • Fix — Fix issue where it was ignoring the selected Type and always using ‘Question’.

Version 1.0.4 (Unreleased)

  • Unreleased — Features and fixes for this release were pushed out to 1.0.5

Version 1.0.3 (29 June 2017)

  • New — Add an option to display a popup that allows for picking the group to assign to a child ticket during a split.
  • New — Add ability to add a comment (either private or public) to the original parent ticket during a split.
  • New — Add ability to add all CCs from the parent ticket to the child ticket during a split.
  • New — Allow an administrator to suppress the “Close This Ticket” button.
  • Fix — If the Type field was deactivated, then the Type and Priority popups didn’t work.

Version 1.0.2 (1 March 2017)

  • New — Add list of linked tickets (either parents or children).
  • Fix — Add checkbox to allow user to decide if the comment should be public or not and make the default private.

Version 1.0.1 (3 January 2017)

  • Fix — Fix issue where optional field settings that were empty could create exception.