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Split ‘N’ Close

Split and Close Tickets

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Split Ticket

Split to a new ticket based on the contents of the current one. Automatically fills in from last comment, though you can edit. Allows you to indicate text and drop-down custom ticket fields to include. Creates a note on both the old and new tickets to easily refer back and forth. Can optionally add tag(s) to the new ticket

Close Ticket

Allows you to quickly *close* a ticket. A comment can be added to the ticket as well indicating why it has been closed. The comment can be either public or private.

Highlight Too Large Attachments

Notify user clearly for large email attachments that are not shown due to Zendesk limits. A Single click will download the original email with the file to your desktop.


See the release notes for Split ‘N’ Close