Version History for Split ‘n’ Close app for Zendesk

Version 3.0.4 (24 February 2021)

  • Fix – Fixes issue where the reference to the parent ticket isn’t made in Free version.
  • Change - Add usage tracking for when a user splits a ticket. See our terms here.

Version 3.0.3 (10 February 2021)

  • Fix – Adds a fix for the display when there where no custom fields and assignee was visible.

Version 3.0.2 (03 February 2021)

  • New – Add ability to make all added comments private to avoid sending emails.
  • New – Add setting to set assignee to group of current assignee if none specified.
  • Fix – Check selected comments when dialog is reopened.
  • Fix – Fixes corrupt attachments.
  • Change – Reorder the settings to be a bit more organized.
  • Change – Add a Premium feature indicator for the settings.

Version 3.0.1 (29 January 2021)

  • New – Split the functionality of the app into Free & Premium features.
  • New – Add the ability to bring comments from the original ticket over to the new one. Choose between, None, Choose…, All, or Public comments.
  • New – Assign different requester to split ticket.
  • Fix – Fix issue when the ticket assignee was invalid.
  • Fix – Fix issue where the app was not correctly resized.
  • Fix – Fix issue where the assignee value was invalid.
  • Change – Reorganize the app layout to be more consistent & coherent.
  • Change – Remove the ability to not close ticket if a required field is not filled in.
  • Change - Remove custom fields id setting. This has been selected from the actual custom fields for the form for a while.

Version 2.0.12 (7 December 2020)

  • Fix – Fixes issue where a split message was not copying the recipient of the original message.

Version 2.0.11 (30 September 2020)

  • Fix – Fixes issue where the Attachments window wouldn’t show properly.

Version 2.0.10 (29 September 2020)

  • Fix – Removes CORS compatibility for the attachment uploads again as advised by Zendesk.
  • Fix – The link for downloading large email attachments has been fixed to use the proper domain.
  • Change – The app can now only be installed once per Zendesk domain.

Version 2.0.9 (11 August 2020)

  • Fix – Fixes failure when an attachment was added without an Assignee.
  • Fix – Adds CORS compatibility for the attachment uploads.

Version 2.0.8 (14 April 2020)

  • Fix – Change the group search to use the group id instead of the name.

Version 2.0.7 (17 March 2020)

  • Fix – Fixes issue where Groups with spaces in the name would not be found.

Version 2.0.6 (6 March 2020)

  • New – Assignee field is no longer in the custom fields, but is above as a main field.
  • Fix - Handles errors better from when users in groups can not be accessed.
  • Fix - Change the agent fetch to work for restricted users.
  • Fix - Make the Assignee loading more efficient.
  • Fix – Add french translation for the default form ID setting.
  • Fix - Fix issue where clicking on the assignee in a menu would not select it.
  • Change – Temporarily removed the Comment History feature, since it was broken, sorry.

Version 2.0.5 (26 Februray 2020)

  • Fix – Fixed issue where Zendesks without access to forms could no longer use Split’N‘Close.

Version 2.0.4 (26 February 2020)

  • New – Add default for form selection for split tickets.
  • New – Add the ability to select the type of historical comments to add to the split off ticket.
  • Fix – Adjust some very small display items.
  • Fix – Change group retrieval to get only assignable groups

Version 2.0.3 (12 February 2020)

  • Fix – Fixes issue where on first load in most browsers and even later in others the size was incorrect.

Version 2.0.2 (11 February 2020)

  • Fix – Change the way that the agents are loaded to avoid a breaking change in Zendesk.

Version 2.0.1 (07 November 2019)

  • New — Added setting for whether closing with required fields is allowed.
  • Fix – Fixes issue where even completed required fields would prevent the closure of a ticket.

Version 2.0.0 (31 October 2019)

  • New — Adds additional Split button at the bottom of the split ticket section.
  • New — Changed the agent assignee field to be a dropdown search field.
  • New — When the split comment, parent comment or close comment is private show it’s background using private yellow.
  • New — Update the custom fields when the form changes, though only when the Split form is closed.
  • New — Allow suppression (at the administration level) of the callout in newly split tickets.
  • New — Allow suppression (at the administration level) of distinguishing callout text from closed tickets.
  • Fix – Fixes issue where closing a ticket while there were incomplete required fields was allowed.

Version 1.0.11 (24 September 2019)

  • New — Adds French translation.

Version 1.0.10 (24 June 2019)

  • Fix — Fixes issue where a custom field with a long name would make the fields misalign.

Version 1.0.9 (22 February 2019)

  • Fix — Fixes issue where the brand is not copied to the split ticket.

Version 1.0.8 (20 May 2018)

  • Fix — Fixes issue where if Close Tickets is disabled, then Comments on parent tickets during splits aren’t added.

Version 1.0.7 (12 April 2018)

  • Fix — Fixes issue where linked parent and child tickets are not listed.

Version 1.0.6 (29 March 2018)

  • New — Add ability to input all custom fields during split.
  • New — Add ability to make the first comment in a split private (app must be set to support this – see install instructions).
  • New — Add ability to forward attachments to split tickets.
  • New — Ensure that splitting uses the same form as the parent ticket.
  • New — Remove the no longer needed Zendesk domain setting (it is retrieved from the app context now).

Version 1.0.5 (08 September 2017)

  • New — Add an option to display a popup that allows for picking the group or agent to assign to a child ticket during a split.
  • New — Add ability to add a comment (either private or public) to the original parent ticket during a split.
  • New — Add ability to add all CCs from the parent ticket to the child ticket during a split.
  • New — Allow an administrator to suppress the “Close This Ticket” button.
  • Fix — If the Type field was deactivated, then the Type and Priority popups didn’t work.
  • Fix — Add a placeholder to the split ticket title field.
  • Fix — Fix issue where it was ignoring the selected Type and always using ‘Question’.

Version 1.0.4 (Unreleased)

  • Unreleased — Features and fixes for this release were pushed out to 1.0.5

Version 1.0.3 (29 June 2017)

  • New — Add an option to display a popup that allows for picking the group to assign to a child ticket during a split.
  • New — Add ability to add a comment (either private or public) to the original parent ticket during a split.
  • New — Add ability to add all CCs from the parent ticket to the child ticket during a split.
  • New — Allow an administrator to suppress the “Close This Ticket” button.
  • Fix — If the Type field was deactivated, then the Type and Priority popups didn’t work.

Version 1.0.2 (1 March 2017)

  • New — Add list of linked tickets (either parents or children).
  • Fix — Add checkbox to allow user to decide if the comment should be public or not and make the default private.

Version 1.0.1 (3 January 2017)

  • Fix — Fix issue where optional field settings that were empty could create exception.