Split ‘N’ Close

Split ‘N’ Close — Free Plan
 
 

Split

• Create a ticket based on the existing settings
• Edit basic ticket fields
• Automatically fills in the new ticket from the last comment
• The first comment editable and public only
• Links between parent and child tickets automatically visible
• Comment can be added to parent ticket (public only)
• Add all CCs to new split ticket automatically
• Uses the same form as the parent ticket, if there is one

Close

• Add comment to why the ticket is being closed (public only)

Large Email Attachments

• See when a ticket has a too large file attachment
• Single-click to download original email to desktop

Split ‘N’ Close — Premium Plan
$3/user/month
 

Split

• All the features of the Free version
• Ability to make the new comment private
• Edit custom fields
• Choose which comments from parent to add to split ticket [New]
• Assign different requester to split ticket [New]
• Choose the assignee for the split ticket
• Optionally add tags to the split ticket automatically
• Define a default form to always use for split tickets
• Add attachments (from ticket or computer) to the split ticket
• Suppress callout in parent ticket by administrator

Close

• Can be disabled by an administrator
• Ability to make a private comment